Adjusting Spam Filters
Receiving too much spam? Are emails that should be in your inbox getting caught in your spam folder? Try adjusting your Spam Filter!
Adjusting the Email Spam Filter
1. Log into your Webmail account.
Navigate to yourdomain.com/webmail (replacing yourdomain.com with your website url).
Login using your email address and existing password.
2. Select Webmail Home
From the left-hand menu, select Webmail Home:
3. Select Spam Filters
Select the Spam Filters section from the provided options:
4. Adjust the threshold
Before adjusting this number, it is important to understand how it works.
Each email received by the server is assign a spam score. The spam score tells us how likely an email is to be spam. The lower the score, the more likely a message is legitimate. If a message scores ten, it is definitely spam. If it’s a three, it has some of the qualities of junk mail, but the software is less confident.
When adjusting the Spam Filter threshold, you are indicating at what “minimum score” and email must receive to reach your inbox.
A lower number will send more spam to your Junk folder but may result in legitimate mail being flagged as spam. A higher number will allow more mail to pass through, with a potential increase in spam reaching your inbox.
By default, each mailbox is set to a Spam Filter threshold of 5.
If you would like to adjust this setting, select Set a custom threshold: and enter a number according to the adjustments needed.
